Inside Sales Representative

Summary of Position

Generates revenue through accurate and efficient processing of customer orders and ongoing efforts to satisfy customers.

Maintains a high-level of customer satisfaction and repeat business for retail & foodservice accounts. May involve, but not limited to:

Develops relationships with customer contacts to ensure high level of customer satisfaction and efficient, accurate order processing.
Performs outbound & answers inbound calls regarding orders, add-ons, changes and/or confirmations.
Answers questions regarding code numbers, credits, inventory changes, etc.
Processes special orders and will-calls for accounts, as needed.
Supports the overall Inside Sales department, as needed and is available for back-up support.
Supports the corresponding outside sales representatives as needed.
Maintains knowledge of our product lines and special programs.
Consistently suggests and sells items from DSI and Push lists.
Attends weekly Inside Sales and monthly General Sales meetings. Presents “show-n-tell” as requested for Inside Sales team meetings.

Strong ability to communicate in written and verbal medium with a diverse range of vendors, customers, and staff. Involves a high level of clarification, persuasion, and assertiveness with customer situations.
Mathematical ability to perform basic math functions, verify numbers in computer system, and basic understanding of product specifications (piece, case, etc.).
Accurate and efficient data entry skills into a computer-based inventory system. Often involves repetitive use of hands, fingers, and wrists to enter, move and perform office tasks.
Ability to utilize computers and software (Navision; MS Word & Outlook) and office equipment (fax, copier, calculator, voicemail/phone) to prepare correspondence, look-up info, and send/receive/modify orders.
Anticipates problems and demonstrates strong decision-making and problem-solving skills to respond quickly.
Ability to work independently with a strong level of self-motivation, initiative, and organizational qualities. Works in a fast-paced, deadline driven environment.
Prior experience in a similar customer service and/or inside sales environment. Food products/industry knowledge preferred.
Comfortable working in a sedentary position involving a high level of mental attention and occasional walking within office/warehouse.

Monday – Friday, 7:30 AM – 4:00 PM (Subject to change)

Competitive wages based on experience, PTO, 401(K), Dental, Vision, Life, LTD, and Life Lock