National Sales Customer Service Representative

Summary of Position

Generates revenue through accurate and efficient processing of customer orders and ongoing efforts to satisfy customers.

Maintains a high-level of customer satisfaction and repeat business for retail & foodservice accounts
Develop relationships with customer contacts to ensure high level of customer satisfaction and efficient, accurate order processing
Perform outbound & answer inbound calls and emails regarding orders, add-ons, changes and/or confirmations
Answers questions regarding code numbers, credits, inventory changes, etc.
Support the overall National Sales department, as needed and is available for back-up support
Support the corresponding outside sales representatives as needed
Maintains knowledge of our product lines and special programs
Position involves additional responsibilities beyond those listed and will be covered thoroughly in a Task Sheet/Job Description

Strong ability to communicate in written and verbal medium with a diverse range of vendors, customers, and staff.
Good organization skills and high attention to detail.
Accurate and efficient data entry skills into a computer-based inventory system. Often involves repetitive use of hands, fingers, and wrists to enter, move and perform office tasks.
Ability to utilize computers and software (Navision; MS Word, Excel & Outlook) and office equipment.
Prior experience in a similar customer service and/or inside sales environment. Food products/industry knowledge preferred.
Comfortable working in a sedentary position involving a high level of mental attention and occasional walking within office/warehouse.
Mathematical ability to perform basic math functions, verify numbers in computer system, and basic understanding of product specifications (piece, case, etc.).
Anticipates problems and demonstrates strong decision-making and problem-solving skills to respond quickly.
Ability to work independently with a strong level of self-motivation, initiative, and organizational qualities. Works in a fast-paced, deadline driven environment.
High School Diploma/similar degree

Monday thru Friday, 8 am to 4:30 pm (subject to change)